The Cost of QualityFour categories of quality cost, and which ones to spend on.Business & ManagementCosts of conformance against costs of non-conformance.CategoryIncludesTypePreventionTraining, design, process controlConformanceAppraisalInspection, testing, auditConformanceInternal failureScrap, rework, downtimeNon-conformanceExternal failureWarranty, returns, recalls, reputationNon-conformanceThe 1-10-100 rule: a defect costs 1 to prevent, 10 to find internally, 100once it reaches the customer.The Cost of Qualitylearnposters.com
The Cost of Quality — printable business wall chart from LearnPosters. Free vector PDF, US Letter and A4.

What’s on the The Cost of Quality poster

A 4-row table: Category · Includes · Type.

Costs of conformance against costs of non-conformance.

The 1-10-100 rule: a defect costs 1 to prevent, 10 to find internally, 100 once it reaches the customer.

Questions about the The Cost of Quality poster

What’s on the The Cost of Quality poster?
A 4-row table: Category · Includes · Type. Costs of conformance against costs of non-conformance. Prevention — Training, design, process control — Conformance; Appraisal — Inspection, testing, audit — Conformance; Internal failure — Scrap, rework, downtime — Non-conformance; External failure — Warranty, returns, recalls, reputation — Non-conformance. The 1-10-100 rule: a defect costs 1 to prevent, 10 to find internally, 100 once it reaches the customer.
Who is the The Cost of Quality poster for?
The Cost of Quality belongs to the Business & Management section rather than to a school year, because business is not something one grade owns. Anyone learning operations can pin it up — a beginner, a student mid-course, or someone revising years later.
When should you use the The Cost of Quality poster?
Prevention is cheapest. Every pound not spent there reappears multiplied in failure costs. A wall chart earns its place by being glanceable from where the work is happening, so The Cost of Quality belongs on the wall where that business work actually happens, within glancing distance, rather than filed away.
What other posters go with The Cost of Quality?
Agile & Waterfall, Capacity and Critical Path sit alongside The Cost of Quality in the Business & Management section. Printed together they make a wall rather than a single sheet, which is how a reference set actually gets used.Agile & WaterfallCapacityCritical Path
Is the The Cost of Quality poster free to download and print?
Yes. The Cost of Quality downloads as a free PDF with no account, no email and no watermark, like everything else in the Business & Management section. Print as many copies as you like for a home, a classroom, a library or a tutoring group; reselling the file is the only thing the licence rules out.Read the licence
What size does the The Cost of Quality poster print at?
The Cost of Quality is a vector PDF laid out for US Letter, and prints on A4 with Fit to page — the same file, no separate download. Because every mark on it is drawn rather than photographed, it stays sharp enlarged to A3, A2 or A1 at a copy shop. Colour carries emphasis only, so a greyscale print of The Cost of Quality loses nothing.Printing guide

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