Process MappingDrawing what actually happens, not what the manual says.Business & ManagementThe basis of any process improvement.1Define the boundariesWhere does the process start and end? Be specific.2Walk itFollow one item through, physically. Do not map from a meetingroom.3Record every stepIncluding waits, approvals, handoffs and rework loops.4Time each stepProcess time and wait time separately. Wait time is usually themajority.5Identify valueWould the customer pay for this step? Mark each as value-add ornot.TYPICAL FINDINGValue-add time is often under 5% of total elapsed timeMost of the rest is waitingHandoffs are where delay and error concentrateCount handoffs. Each one is a queue, a possible misunderstanding, anda point where ownership is lost.Process Mappinglearnposters.com
Process Mapping — printable business wall chart from LearnPosters. Free vector PDF, US Letter and A4.

Process Mapping, step by step

The basis of any process improvement.

  1. Define the boundariesWhere does the process start and end? Be specific.
  2. Walk itFollow one item through, physically. Do not map from a meeting room.
  3. Record every stepIncluding waits, approvals, handoffs and rework loops.
  4. Time each stepProcess time and wait time separately. Wait time is usually the majority.
  5. Identify valueWould the customer pay for this step? Mark each as value-add or not.

Typical finding

  • Value-add time is often under 5% of total elapsed time
  • Most of the rest is waiting
  • Handoffs are where delay and error concentrate

Count handoffs. Each one is a queue, a possible misunderstanding, and a point where ownership is lost.

Questions about the Process Mapping poster

What’s on the Process Mapping poster?
5 numbered steps, with a full worked run-through. The basis of any process improvement. Define the boundaries — Where does the process start and end? Be specific.; Walk it — Follow one item through, physically. Do not map from a meeting room.; Record every step — Including waits, approvals, handoffs and rework loops.; Time each step — Process time and wait time separately. Wait time is usually the majo…; Identify value — Would the customer pay for this step? Mark each as value-add or not.. Count handoffs. Each one is a queue, a possible misunderstanding, and a point where ownership is lost.
Who is the Process Mapping poster for?
Process Mapping belongs to the Business & Management section rather than to a school year, because business is not something one grade owns. Anyone learning operations can pin it up — a beginner, a student mid-course, or someone revising years later.
When should you use the Process Mapping poster?
Map the current state by walking it. What people describe and what they do differ. A wall chart earns its place by being glanceable from where the work is happening, so Process Mapping belongs on the wall where that business work actually happens, within glancing distance, rather than filed away.
What other posters go with Process Mapping?
Agile & Waterfall, Capacity and Critical Path sit alongside Process Mapping in the Business & Management section. Printed together they make a wall rather than a single sheet, which is how a reference set actually gets used.Agile & WaterfallCapacityCritical Path
Is the Process Mapping poster free to download and print?
Yes. Process Mapping downloads as a free PDF with no account, no email and no watermark, like everything else in the Business & Management section. Print as many copies as you like for a home, a classroom, a library or a tutoring group; reselling the file is the only thing the licence rules out.Read the licence
What size does the Process Mapping poster print at?
Process Mapping is a vector PDF laid out for US Letter, and prints on A4 with Fit to page — the same file, no separate download. Because every mark on it is drawn rather than photographed, it stays sharp enlarged to A3, A2 or A1 at a copy shop. Colour carries emphasis only, so a greyscale print of Process Mapping loses nothing.Printing guide

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