Making a Claim, step by step
General process; the specifics are in your policy wording.
- Make things safePrevent further loss. Insurers expect reasonable steps.
- Report promptlyMany policies require notification within a set period.
- Document everythingPhotographs, receipts, crime reference numbers, before any repair.
- Do not authorise work yetSome policies require their approved contractors.
- Keep a written recordDates, names, reference numbers of every contact.
Why claims are refused
- Non-disclosure at purchase
- Late notification
- An exclusion that applied
- Insufficient evidence of value
If a claim is rejected and you disagree, most countries have a free ombudsman service. Use it before accepting the outcome.
Questions about the Making a Claim poster
- What’s on the Making a Claim poster?
- 5 numbered steps, with a full worked run-through. General process; the specifics are in your policy wording. Make things safe — Prevent further loss. Insurers expect reasonable steps.; Report promptly — Many policies require notification within a set period.; Document everything — Photographs, receipts, crime reference numbers, before any repair.; Do not authorise work yet — Some policies require their approved contractors.; Keep a written record — Dates, names, reference numbers of every contact.. If a claim is rejected and you disagree, most countries have a free ombudsman service. Use it before accepting the outcome.
- Who is the Making a Claim poster for?
- Making a Claim belongs to the Money section rather than to a school year, because money is not something one grade owns. Anyone learning insurance can pin it up — a beginner, a student mid-course, or someone revising years later.
- When should you use the Making a Claim poster?
- Notify first, tidy up second. Evidence gathered before repairs is worth far more. A wall chart earns its place by being glanceable from where the work is happening, so Making a Claim belongs on the wall where that money work actually happens, within glancing distance, rather than filed away.
- What other posters go with Making a Claim?
- Car Insurance, Which Insurance Is Worth It and Health Insurance sit alongside Making a Claim in the Money section. Printed together they make a wall rather than a single sheet, which is how a reference set actually gets used.Car InsuranceWhich Insurance Is Worth ItHealth Insurance
- Is the Making a Claim poster free to download and print?
- Yes. Making a Claim downloads as a free PDF with no account, no email and no watermark, like everything else in the Money section. Print as many copies as you like for a home, a classroom, a library or a tutoring group; reselling the file is the only thing the licence rules out.Read the licence
- What size does the Making a Claim poster print at?
- Making a Claim is a vector PDF laid out for US Letter, and prints on A4 with Fit to page — the same file, no separate download. Because every mark on it is drawn rather than photographed, it stays sharp enlarged to A3, A2 or A1 at a copy shop. Colour carries emphasis only, so a greyscale print of Making a Claim loses nothing.Printing guide
Related posters
Charts that sit alongside Making a Claim on the same wall.
Browse every Money poster, or start from the full catalogue.