Customer Lifetime ValueWhat a customer is worth over the relationship, not the transaction.MarketingLifetime value is margin per period times expectedlifetime, discounted to today.CLV = (Margin × Retention) ÷ (1 + r − Retention)80% retentionAbout 5 years average life1 ÷ (1 − 0.8).90% retentionAbout 10 yearsDoubles the value.CAC above CLVGrowth destroys valueTHE COMMON MISTAKEUsing revenue rather than marginUsing contribution after cost to serveHigh-revenue customers are sometimes unprofitable once returns, support anddiscounts are counted.Small retention gains compound enormously. Moving from 80% to 90%retention doubles the average customer lifetime.Customer Lifetime Valuelearnposters.com
Customer Lifetime Value — printable business wall chart from LearnPosters. Free vector PDF, US Letter and A4.

What’s on the Customer Lifetime Value poster

The rule, 3 worked examples, and the mistake everyone makes.

Small retention gains compound enormously. Moving from 80% to 90% retention doubles the average customer lifetime.

Questions about the Customer Lifetime Value poster

What’s on the Customer Lifetime Value poster?
The rule, 3 worked examples, and the mistake everyone makes. Lifetime value is margin per period times expected lifetime, discounted to today.; CLV = (Margin × Retention) ÷ (1 + r − Retention); 80% retention = About 5 years average life; 90% retention = About 10 years; CAC above CLV = Growth destroys value; Common mistake: Using revenue rather than margin → Using contribution after cost to s…. Small retention gains compound enormously. Moving from 80% to 90% retention doubles the average customer lifetime.
Who is the Customer Lifetime Value poster for?
Customer Lifetime Value belongs to the Marketing section rather than to a school year, because business is not something one grade owns. Anyone learning consumer behaviour can pin it up — a beginner, a student mid-course, or someone revising years later.
When should you use the Customer Lifetime Value poster?
CLV sets what you can afford to spend to acquire someone. A wall chart earns its place by being glanceable from where the work is happening, so Customer Lifetime Value belongs on the wall where that business work actually happens, within glancing distance, rather than filed away.
What other posters go with Customer Lifetime Value?
B2B Buying, The Buyer Decision Process and Consumer Attitudes sit alongside Customer Lifetime Value in the Marketing section. Printed together they make a wall rather than a single sheet, which is how a reference set actually gets used.B2B BuyingThe Buyer Decision ProcessConsumer Attitudes
Is the Customer Lifetime Value poster free to download and print?
Yes. Customer Lifetime Value downloads as a free PDF with no account, no email and no watermark, like everything else in the Marketing section. Print as many copies as you like for a home, a classroom, a library or a tutoring group; reselling the file is the only thing the licence rules out.Read the licence
What size does the Customer Lifetime Value poster print at?
Customer Lifetime Value is a vector PDF laid out for US Letter, and prints on A4 with Fit to page — the same file, no separate download. Because every mark on it is drawn rather than photographed, it stays sharp enlarged to A3, A2 or A1 at a copy shop. Colour carries emphasis only, so a greyscale print of Customer Lifetime Value loses nothing.Printing guide

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